Messages that remember reviews

Guest reviews are now stored in Yada and factored into the messages it drafts for you. Outreach can reference what a guest actually said and how they rated their stay, making automated and AI-assisted messages feel personal and informed.

• Guest reviews are saved to each contact’s record

• Review content and star rating feed into AI-drafted messages

• Outreach reflects each guest’s real experience, not a generic template

• More relevant messages that read like you remember them